Tax-filing SaaS
- Challenge
- Seasonal 8× traffic spikes; founder-led ops could not scale.
- Simplileap solution
- SLO-backed retainer, PagerDuty rotation, and quarterly game days.
- Outcome
- Zero Sev-1 during filing season; support NPS up 18 points.
// Scale
Managed IT Services in Bangalore
Application maintenance, 24/7 incident response, security patching, and version upgrades with written SLA commitments. We take operational responsibility for your production systems so your team can focus on building new value. Retainer clients track tickets, SLAs, and invoices in SyncUp, the same portal used during the build.
30min
P0 response SLA
99.9%
Uptime commitment
Monthly
Health reports
24/7
On-call coverage
// Services
Managed service offerings
- Written SLA with defined response times
- 24/7 monitoring and on-call rotation
- Monthly dependency security scanning
- Quarterly technical debt reviews
- Incident post-mortems within 24 hours
Application Maintenance & Support
Ongoing engineering support for production applications.
SLA-Based Monitoring
Uptime guarantees with proactive incident management.
Bug Fixes & Enhancements
Scheduled fix cycles and feature enhancement delivery.
Version Upgrades & Patches
Dependency updates, security patches, and framework upgrades.
24/7 System Support
Round-the-clock incident response and escalation.
// Standards
Managed service standards
SLA-backed response times
P0 critical incidents: 30-minute response. P1 high: 2 hours. P2 medium: 4 hours. P3 low: next business day. Written into every engagement agreement.
Proactive patching
Monthly dependency scans with automated PRs via Dependabot/Renovate. High and critical CVEs patched within 48 hours of vulnerability disclosure.
Monthly health reports
Uptime, incident count, mean time to resolution, error rates, and performance trends, delivered to stakeholders monthly with recommendations.
Runbook documentation
Every operational procedure documented, incident response, deployment, rollback, and common debugging guides, accessible to the entire team 24/7.
Zero-downtime deployments
Blue-green or canary deployment strategies for all production releases. Rollback procedures tested and documented so they can be executed under pressure.
Change management
All production changes reviewed and approved before deployment. Change freeze windows before major events or peak periods documented and communicated.
// Technology
Managed services toolstack
Monitoring
DatadogNew RelicGrafanaPrometheusPagerDutyOpsGenie
Error Tracking
SentryRollbarBugsnagLogRocketFullStoryHoneybadger
Uptime
Better UptimeUptimeRobotChecklyPingdomStatusPageAtlassian Statuspage
Communication
SlackPagerDutyOpsGenieJira Service ManagementFreshdeskLinear
Security
SnykDependabotOWASP ZAPTrivySonarQubenpm audit
CI/CD
GitHub ActionsGitLab CICircleCIArgoCDFluxVercel
// Process
From technical audit to SLA-backed production ownership
01
Application Audit
3–5 daysTechnical audit of the application, architecture review, dependency vulnerability scan, error log analysis, and performance baseline. Defines scope of managed service coverage.
// Stack & frameworks
Stack we use for this
Cloud
- AWS / GCP
- Auto-scaling
- Reserved instances
- Cost dashboards
DevOps
- GitHub Actions
- Terraform IaC
- Docker
- Blue-green deploys
Observability
- Datadog / Grafana
- Error tracking
- Uptime monitors
- Executive reporting
// Delivery
Simplileap execution framework
01
Architecture mapping
Dependencies, API contracts, compliance constraints, and performance budgets documented before sprint one.
02
Secure sprints
Two-week increments with GitHub access, demo recordings, and QA checkpoints, client visibility at every stage.
03
QA & handover
Automated tests on critical paths, security review, runbooks, and knowledge transfer to your team.
// Proof
Real deployments from Bangalore
Professional services firm
- Challenge
- WordPress malware in favicon.ico with outbound DNS anomalies.
- Simplileap solution
- IOC sweep, credential rotation, and AMC hardening.
- Outcome
- Clean bill of health in 72 hours.
// Engagement models
How teams engage us
Currency
| Package | Ideal for | Investment | Includes |
|---|---|---|---|
| Managed services AMC | Post-launch platforms | ₹25K – ₹1.5L / month |
|
| DevOps transformation | Engineering teams | Project + retainer |
|
| SLO-backed operations | Revenue-critical apps | Scoped within AMC range |
|
// Company and service positioning
Company and Service positioning is reviewed for production delivery standards by Harsha Parthasarathy (Co-Founder, Strategy & Operations 24+ years IT veteran, IBM, Global Delivery, Program Management) and Keshav Sharma (Co-Founder, Engineering and Lead Architect, Full-stack engineering, product delivery and technical standards).
CIN
AAU-8582
Startup India
Founded
November 2020
Office
Residency Rd, Bengaluru, India
// FAQ
Common questions about managed services
What does a managed services engagement include?+
Proactive monitoring and alerting, SLA-backed incident response, monthly bug fix cycles, scheduled dependency updates, security patching, and monthly health reports. Scope and SLAs are defined upfront in the engagement agreement.
How do you handle incidents outside business hours?+
On-call rotation via PagerDuty ensures coverage for P0 and P1 incidents 24/7. You receive an initial acknowledgement within the SLA window, regular status updates during resolution, and a written post-mortem within 24 hours.
Can you take over support for an application built by another team?+
Yes, we conduct a structured technical handover including codebase review, architecture documentation, runbook creation, and a shadow period. Most handovers complete within 2–3 weeks.
What is included in version upgrades?+
Framework version upgrades (Next.js, Node.js, etc.), security patches, dependency updates with compatibility testing, and database version upgrades. We batch non-urgent updates into monthly maintenance windows to minimise change risk.
How are bugs prioritised and tracked?+
Bugs are triaged by business impact (data loss risk, user blocking, cosmetic) and assigned to appropriate fix cycles. P0 data loss bugs addressed immediately; enhancement requests batched into monthly cycles with stakeholder input on priority.