Tax-filing SaaS
- Challenge
- Seasonal 8× traffic spikes; founder-led ops could not scale.
- Simplileap solution
- SLO-backed retainer, PagerDuty rotation, and quarterly game days.
- Outcome
- Zero Sev-1 during filing season; support NPS up 18 points.
// Scale
Application Maintenance & Support
Software without maintenance degrades, security vulnerabilities accumulate, dependencies become outdated, and performance declines. We provide structured application maintenance retainers that keep your software healthy, secure, and improving.
// Key benefits
What makes this service valuable
Proactive maintenance
We identify and address issues before they become incidents: dependency updates, security patches, performance monitoring, and compatibility checks against new platform versions.
SLA-based response
Defined response and resolution SLAs for bug reports and incidents, not best-effort support. Critical issues get same-day triage and response.
Monthly enhancement allocation
Beyond maintenance, every retainer includes an enhancement allocation for small feature additions and improvements, so your product continues to progress.
// Details
Maintenance that prevents the next incident
Application maintenance on a retainer is fundamentally different from reactive bug fixing. We proactively monitor dependency vulnerabilities, track browser and device compatibility changes, and maintain a maintenance backlog that prevents small issues from becoming large ones.
Every maintenance engagement starts with a health audit, we review the codebase, CI/CD pipelines, monitoring, and documentation to establish a baseline and maintenance priority list.
// What this includes
- Application health audit
- Monthly dependency and security updates
- Bug fix response within SLA
- Performance monitoring and optimisation
- Browser and device compatibility monitoring
- Backup and recovery testing
- Quarterly health report
// Deliverables
What you receive
Every engagement produces clear, documented deliverables. Here is exactly what is included in our application maintenance & support service.
- 01Application health audit report
- 02Monthly maintenance release
- 03Bug fix resolutions within SLA
- 04Security update notifications
- 05Quarterly health and roadmap report
// In practice
How application maintenance & support engagements run
We typically anchor the first sprint on proactive maintenance. Software without maintenance degrades, security vulnerabilities accumulate, dependencies become outdated, and performance declines. We provide structured application maintenance retainers that keep your software healthy, secure, and improving. On Residency Road engagements, discovery maps dependencies and success metrics before sprint one. We baseline uptime, latency, and cost first, then tune against the same numbers after changes ship.
// Stack & frameworks
Stack we use for this
Cloud
- AWS / GCP
- Auto-scaling
- Reserved instances
- Cost dashboards
DevOps
- GitHub Actions
- Terraform IaC
- Docker
- Blue-green deploys
Observability
- Datadog / Grafana
- Error tracking
- Uptime monitors
- Executive reporting
// Delivery
Simplileap execution framework
01
Architecture mapping
Dependencies, API contracts, compliance constraints, and performance budgets documented before sprint one.
02
Secure sprints
Two-week increments with GitHub access, demo recordings, and QA checkpoints, client visibility at every stage.
03
QA & handover
Automated tests on critical paths, security review, runbooks, and knowledge transfer to your team.
// Proof
Real deployments from Bangalore
// Engagement models
How teams engage us
Currency
| Package | Ideal for | Investment | Includes |
|---|---|---|---|
| Managed services AMC | Post-launch platforms | ₹25K – ₹1.5L / month |
|
| DevOps transformation | Engineering teams | Project + retainer |
|
| SLO-backed operations | Revenue-critical apps | Scoped within AMC range |
|
// Company and service positioning
Company and Service positioning is reviewed for production delivery standards by Harsha Parthasarathy (Co-Founder, Strategy & Operations 24+ years IT veteran, IBM, Global Delivery, Program Management) and Keshav Sharma (Co-Founder, Engineering and Lead Architect, Full-stack engineering, product delivery and technical standards).
CIN
AAU-8582
Startup India
DIPP83124
Founded
November 2020
Office
Residency Rd, Bengaluru, India
// FAQ
Common questions about application maintenance & support
Do you maintain applications built by other teams?+
Yes, after a codebase review and health audit, we take on maintenance of applications we did not build. We establish a technical baseline and maintenance plan before starting.
What is included in a monthly enhancement allocation?+
Typically 10–20 hours per month for small feature additions, UI improvements, or configuration changes that fall below the threshold of a new project. These are scoped and approved within the retainer.
Ready to get started with application maintenance & support?
Share your requirements with our team. We respond within one business day with a clear plan from discovery to delivery.