Facilities management company
- Challenge
- Paper checklists and silent upload failures in low-connectivity plants.
- Simplileap solution
- React Native offline queue, WatermelonDB, and idempotent sync API.
- Outcome
- 99.2% submissions synced within 24 hours.
// Build
App Maintenance & Support
Mobile apps require continuous maintenance, annual OS updates break things, App Store policies change, devices evolve, and users find bugs. We provide structured maintenance retainers that keep your app healthy, compatible, and improving.
// Key benefits
What makes this service valuable
Annual OS compatibility
Apple and Google release major OS updates annually. We proactively test and update your app against beta releases, delivering compatibility updates before general release.
Proactive monitoring
Crash rates, ANR rates, and performance metrics are monitored continuously. We detect and triage issues before users report them, or App Stores demote your app.
Feature enhancement cadence
Maintenance retainers include a feature enhancement allocation, so your app continues to improve while staying stable and compatible.
// Details
Apps that stay healthy without your constant attention
An unmaintained mobile app has a predictable trajectory: OS updates break features, crash rates climb, App Store ratings fall, and eventually the app is removed from the store. Structured maintenance prevents this decline.
Our maintenance retainers cover: proactive OS compatibility testing, bug fix response within SLA, performance monitoring, dependency updates, and a monthly enhancement allocation to keep the app improving.
// What this includes
- iOS and Android OS compatibility testing (annual releases)
- Crash monitoring and SLA-based bug fix response
- Performance monitoring (crash rates, ANR, load times)
- SDK and dependency security updates
- App Store and Play Store policy compliance monitoring
- Monthly feature enhancement allocation
- Quarterly health report and roadmap review
// Deliverables
What you receive
Every engagement produces clear, documented deliverables. Here is exactly what is included in our app maintenance & support service.
- 01Monthly maintenance report with health metrics
- 02OS compatibility update deployments
- 03Bug fix releases within SLA response times
- 04Security and dependency update releases
- 05Quarterly app health review
- 06Feature enhancement releases (retainer allocation)
// In practice
How app maintenance & support engagements run
We typically anchor the first sprint on annual os compatibility. Mobile apps require continuous maintenance, annual OS updates break things, App Store policies change, devices evolve, and users find bugs. We provide structured maintenance retainers that keep your app healthy, compatible, and improving. On Residency Road engagements, discovery maps dependencies and success metrics before sprint one. Architecture choices, API contracts, and observability hooks are documented before the first production deploy.
// Stack & frameworks
Stack we use for this
Frontend
- Next.js App Router
- React 18+
- Tailwind CSS
- Core Web Vitals tuning
Backend & data
- Node.js / Python APIs
- PostgreSQL
- Redis caching
- REST & GraphQL
Operations
- CI/CD pipelines
- Docker / Kubernetes
- Observability
- Security hardening
// Delivery
Simplileap execution framework
01
Architecture mapping
Dependencies, API contracts, compliance constraints, and performance budgets documented before sprint one.
02
Secure sprints
Two-week increments with GitHub access, demo recordings, and QA checkpoints, client visibility at every stage.
03
QA & handover
Automated tests on critical paths, security review, runbooks, and knowledge transfer to your team.
// Proof
Real deployments from Bangalore
// Engagement models
How teams engage us
Currency
| Package | Ideal for | Investment | Includes |
|---|---|---|---|
| Mobile app (iOS / Android) | Product teams | ₹6L – ₹18L |
|
| Product MVP | Startups | ₹8L – ₹25L |
|
| API & integration layer | Enterprise | Squad retainer |
|
// Company and service positioning
Company and Service positioning is reviewed for production delivery standards by Harsha Parthasarathy (Co-Founder, Strategy & Operations 24+ years IT veteran, IBM, Global Delivery, Program Management) and Keshav Sharma (Co-Founder, Engineering and Lead Architect, Full-stack engineering, product delivery and technical standards).
CIN
AAU-8582
Startup India
Founded
November 2020
Office
Residency Rd, Bengaluru, India
// FAQ
Common questions about app maintenance & support
What does a maintenance retainer cost?+
Retainer pricing depends on app complexity, platform count (iOS/Android/both), and response SLA requirements. We provide custom pricing after reviewing the codebase and your maintenance requirements.
Do you maintain apps you did not build?+
Yes, we take over maintenance of existing apps after a codebase review. We assess code quality, identify technical debt, and agree on the maintenance scope before starting.
What is the bug fix SLA?+
Our standard SLA is 4 business hours for critical issues (app crashes for majority of users), 24 hours for major issues (feature broken), and 5 business days for minor issues.
Ready to get started with app maintenance & support?
Share your requirements with our team. We respond within one business day with a clear plan from discovery to delivery.