Proactive maintenance
We identify and address issues before they become incidents: dependency updates, security patches, performance monitoring, and compatibility checks against new platform versions.
Application Maintenance & Support
Software without maintenance degrades, security vulnerabilities accumulate, dependencies become outdated, and performance declines. We provide structured application maintenance retainers that keep your software healthy, secure, and improving.
SLA-based response
Defined response and resolution SLAs for bug reports and incidents, not best-effort support. Critical issues get same-day triage and response.
Monthly enhancement allocation
Beyond maintenance, every retainer includes an enhancement allocation for small feature additions and improvements, so your product continues to progress.
Application maintenance on a retainer is fundamentally different from reactive bug fixing. We proactively monitor dependency vulnerabilities, track browser and device compatibility changes, and maintain a maintenance backlog that prevents small issues from becoming large ones.
Every maintenance engagement starts with a health audit, we review the codebase, CI/CD pipelines, monitoring, and documentation to establish a baseline and maintenance priority list.
What this includes
- Application health audit
- Monthly dependency and security updates
- Bug fix response within SLA
- Performance monitoring and optimisation
- Browser and device compatibility monitoring
- Backup and recovery testing
- Quarterly health report
Every engagement produces clear, documented deliverables. Here is exactly what is included in our application maintenance & support service.
01Application health audit report
02Monthly maintenance release
03Bug fix resolutions within SLA
04Security update notifications
05Quarterly health and roadmap report
AMC retainers include dependency CVE triage, security patch windows, and semver-gated upgrades with rollback plans. Staging mirrors production config; smoke tests run after every deploy. Ticket SLAs differentiate P1 production outages from enhancement backlog grooming — both tracked in your Jira or Linear.
Cloud
AWS / GCPAuto-scalingReserved instancesCost dashboards
DevOps
GitHub ActionsTerraform IaCDockerBlue-green deploys
Observability
Datadog / GrafanaError trackingUptime monitorsExecutive reporting
01
Architecture mapping
Dependencies, API contracts, compliance constraints, and performance budgets documented before sprint one.
02
Secure sprints
Two-week increments with GitHub access, demo recordings, and QA checkpoints, client visibility at every stage.
03
QA & handover
Automated tests on critical paths, security review, runbooks, and knowledge transfer to your team.
Tax-filing SaaS
- Challenge
- Seasonal 8× traffic spikes; founder-led ops could not scale.
- Simplileap solution
- SLO-backed retainer, PagerDuty rotation, and quarterly game days.
- Outcome
- Zero Sev-1 during filing season; support NPS up 18 points.
Currency
Package
Ideal for
Investment
Includes
Package
Managed services AMC
Ideal for
Post-launch platforms
Investment
₹25K – ₹1.5L / month
Includes
- Monitoring
- Updates
- Incident response
- Same engineers who built it
Package
DevOps transformation
Ideal for
Engineering teams
Investment
Project + retainer
Includes
- CI/CD setup
- IaC
- Cost optimisation
- Knowledge transfer
Package
SLO-backed operations
Ideal for
Revenue-critical apps
Investment
Scoped within AMC range
Includes
- 24/7 on-call
- Incident runbooks
- Performance reviews
- Executive reporting
Company and Service positioning is reviewed for production delivery standards by Harsha Parthasarathy (Co-Founder, Strategy & Operations 24+ years IT veteran, IBM, Global Delivery, Program Management) and Keshav Sharma (Co-Founder, Engineering and Lead Architect, Full-stack engineering, product delivery and technical standards).
- Verified entity
Simplileap Digital LLP
- Recognition
- LLPIN
AAU-8582
- Startup India
DIPP83124Karnataka Startup
- Founded
November 2020
- Office
Residency Rd, Bengaluru, India
Common questions about application maintenance & support
Yes, after a codebase review and health audit, we take on maintenance of applications we did not build. We establish a technical baseline and maintenance plan before starting.
Typically 10–20 hours per month for small feature additions, UI improvements, or configuration changes that fall below the threshold of a new project. These are scoped and approved within the retainer.
Ready to get started with application maintenance & support?
Share your requirements with our team. We respond within one business day with a clear plan from discovery to delivery.
