What we do

Chatbots are programs designed to simulate conversations with human users through texts or speech. These are built and designed to understand user queries and answer relevant information. It is built with a combination of artificial intelligence, natural language processing, machine learning, and UX Designs.
The chatbot uses NLP algorithms to help analyse and understand user’s query and provides an accurate response. By making use of the intent recognition algorithm, the chatbot analyses the intent behind a user’s query and routes the appropriate responses. The chatbot’s dialog management system helps it to maintain a smooth conversation with the user. Machine learning techniques are very crucial as the chatbots can improve their performance over time by learning from interactions and refining their responses. It is also very important for the chatbots to possess contextual awareness, making sure that the responses are contextually relevant to the user queries based on the conversation history and user context. Contextual awareness allows the chatbots to have personalized interactions and provide more accurate responses.

What you get

Leverage our expertise

Customer Support

Chatbots are widely used in the customer support field to help answer queries from users like frequently asked questions, product information, assistance with troubleshooting.

E-commerce and Retail

Chatbots enhance user experience in the e-commerce field by providing product recommendations, helping customers track their order status, and assistance in finding a specific product.

Appointment Booking

Chatbots have made the appointment booking process extremely seamless. They check availability, suggest suitable time slots, and manage the booking process while saving time for the business as well as the customers.

Banking and Finances

Chatbots are heavily used in the banking and financial sector to help users with information retrieval like account balance, help them with fund transfers, handle customer inquiries, and offer other guidance.

Virtual Assistants

Chatbots can be employed as personal assistants, to provide information like weather updates, news summaries, recent notifications or even assist with setting reminders, alarms and managing personal schedules.

HR and Employee Support

Chatbots can be used in the HR department to help answer employee questions about company policies, absence management and payroll related queries.

client testimonials

Vikram franklin,

CMO ,
sa.global

"I have worked with Simplileap’s team on multiple Website Development gigs and their commitment, dedication and expertise is laudable. Reach out to Simplileap if you’re looking for outcome-based approach for Digital Marketing and allied activities."

Susheel Kumar,

Head - Marketing,
Gnani

"With Simplileap we did several projects and we are very satisfied with professionalism shown by every team member. They always deliver what they promise."

Savo Barovic,

Head of Operations,
BLK Advisory Group

"Simplileap team did an amazing job with our website. The process was seamless, the team truly understood what we are trying to communicate via our website as an EV mobility startup. The graphics and designs were superb, fully aligned with our larger brand identity. They made it extremely easy for my non technical staff to manage the website post hand over as well. A very good experience overall."

Aayushi Jain,

Vice President External Relations,
MoEVing

"Very professional and dedicated team. The team at Simplileap were extremely helpful, responsive, flexible and forward thinking. Definitely will recommend them!"

Rajini Dixit,

Finance & Accounts,
Pelatro

"They did a phenomenal job on a social media marketing campaign for us. Their professionalism & on-time delivery is what we appreciated the most. Looking forward to work with them in future as well."

Ashish Joshi

Digital Marketing Head,
Ubincore

"Simplileap is the best!!. I always admire their efforts and level of competence in delivering most optimum solution/ concept/design."

Ajay Giri,

Sr Consultant,
Nisent

Frequently Asked Questions

Still have Questions?

Here, we've compiled a list of FAQs about our Chatbot Development services that you might have and many of our clients have asked us :

how to develop ai chatbot?

Developing a chatbot encompasses a series of complex steps. You can contact our team at Simplileap who have the expertise and knowledge and will build chatbots that are aligned with your business needs.

What is a chatbot?

At the most basic level, a chatbot is a computer program that simulates and processes human conversation (either written or spoken), allowing humans to interact with digital devices as if they were communicating with a real person.

Which language is used to create chatbots?

Chatbots can be built using a variety of programming languages like python, JavaScript, C#, PHP, Golang, Swift, or Java which is the most popular programming language when it comes to building AI Chatbots.

What is the main purpose of chatbot?

These are built and designed to understand user queries and answer relevant information.

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Let us find out how we can work together to achieve business goals. Please fill out the form and we will be sure to get in touch with you soon.

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